Take 15% Off Regular Priced Items! Use Code: JEMS15 at Checkout! - Free Shipping on Orders of $50 or More

Policies

Payment Processing

Exotic Jems accept all major credit cards, debit cards, and PayPal. Once you make a purchase you will be immediately billed, and the purchase will show up on your credit card, bank account, or PayPal statements as ‘Exotic Jems LLC’.  Each purchase is processed instantly once you click the ‘Submit Order’ button. Since orders are processed immediately, we are unable to modify or change an order once it has been submitted.

 

Shipping and Handling

Please allow 3-5 business days for your order to be processed. All orders will be shipped in 3-5 business days via USPS.

A flat rate shipping charge of $7.95 will apply to all orders. Free standard shipping is provided on all orders over $75 (U.S. orders).  Yes, we offer international shipping at an additional charge of US $35.

Managing my USPS delivery
Benefits include:

  • Track packages
  • Preview incoming mail
  • Leave delivery instructions
  • Reschedule your delivery
  • Manage notifications

Exotic Jems is not responsible for any lost or stolen packages.

 

Returns

We want you to love your purchase, but if you are not completely satisfied, we will gladly accept your returns by mail. When an item or order is return you will be issued a store credit only.

Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable. Items that do not meet the criteria will be denied and returned to sender.

*Please note: Original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. Please contact us to arrange a return at shopexoticjems@gmail.com.